The City of Chicago – Department of Public Health is engaged in a transformational business process and information technology initiative called Project FOCUS whose primary goal is to improve service levels to citizens while reducing costs.

"With the Profitbase-Microsoft BI solution we expect to have better visibility to our top selling products allowing us to make sure adequate store inventory levels are maintained. We also will share product inventory levels with our suppliers so they can better service our stores. Overall, with better visibility and the resulting optimization and proactive decision making, we expect a positive impact to the bottom line of at least 5%," notes Malik Murad Ali, IT Director for MYDIN, one of Malaysia's largest homegrown retailers.